Privacy Policy

We believe transparency builds trust. This policy explains how IgniteOnNet protects and manages your personal information with respect and care.

Last Updated: March 15, 2025

Who We Are

IgniteOnNet operates as a specialized IT service provider focused on bug tracking and reporting solutions. We're based in Taiwan and serve clients who need reliable systems to identify and resolve software issues efficiently.

When you interact with our services, you trust us with information about your business and technical environment. We don't take that responsibility lightly.

Information We Collect

We collect information in three main ways, and we want you to understand exactly what that means:

Information You Give Us Directly

When you contact us, sign up for our services, or submit bug reports, you share details like your name, email address, company information, and technical specifications about your systems.

Information We Collect Automatically

Our systems log technical information to help us provide better service — things like IP addresses, browser types, and how you interact with our platform. This helps us spot patterns and improve our bug tracking tools.

Information From Your Bug Reports

Bug reports often contain system logs, error messages, and technical data about your software environment. We handle this information with extra care since it can reveal details about your business operations.

How We Use Your Information

We use your information for practical business purposes that directly benefit you:

  • Providing bug tracking and reporting services that actually work for your specific environment
  • Communicating with you about service updates, resolved issues, and account matters
  • Improving our tools based on real-world usage patterns and feedback
  • Protecting our systems and your data from security threats
  • Meeting legal requirements under Taiwan data protection laws
  • Analyzing trends to develop better bug detection and reporting features

Information Sharing

We don't sell your personal information. Period. But there are specific situations where we might share information:

Service Providers

We work with carefully selected companies that help us deliver our services — cloud hosting providers, email services, and analytics tools. These partners can only use your information to help us serve you better.

Legal Requirements

If Taiwan authorities require it, or if we need to protect our rights or someone's safety, we might need to share information. We'd prefer not to, but sometimes the law requires it.

Business Changes

If IgniteOnNet is acquired or merged with another company, your information would be part of that transaction. We'd make sure any new owner respects these same privacy commitments.

Your Rights and Control

Under Taiwan's Personal Data Protection Act, you have meaningful rights over your information:

Access Your Data

Request a copy of the personal information we have about you. We'll provide it in a format you can actually use.

Correct Mistakes

If we have wrong information about you, let us know and we'll fix it promptly.

Delete Your Data

Ask us to delete your personal information, though we might need to keep some records for legal or business reasons.

Limit Processing

Request that we stop using your information for certain purposes while still maintaining your account.

Data Security

We protect your information using industry-standard security measures, but we'll explain what that actually means:

  • All data transmission uses SSL encryption to prevent interception
  • Our servers are hosted in secure data centers with physical access controls
  • We regularly update our systems and monitor for security vulnerabilities
  • Access to your data is limited to employees who need it to do their jobs
  • We conduct regular security audits and penetration testing
  • All staff receive training on data protection and privacy practices

However, no system is completely secure. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened.

Data Retention

We keep your information only as long as we need it for legitimate business purposes:

Active Accounts

While your account is active, we maintain your profile information and service history to provide consistent support.

Closed Accounts

After you close your account, we'll delete most personal information within 90 days. We might keep some records for legal compliance or fraud prevention.

Bug Report Data

Technical data from bug reports might be retained longer to help us improve our services, but we'll remove personally identifiable information.

International Data Transfers

While we're based in Taiwan, some of our service providers operate in other countries. When your information crosses borders, we ensure it receives the same level of protection through:

  • Contractual agreements that require adequate data protection
  • Working only with providers in countries with strong privacy laws
  • Regular audits of our international partners' security practices
  • Encryption of data both in transit and at rest

Cookies and Tracking

Our website uses cookies to improve your experience. Here's what we track and why:

Essential Cookies

These keep our website working properly — remembering your login status and security settings. You can't disable these without breaking the site functionality.

Analytics Cookies

We use these to understand how people use our website so we can make improvements. This data is anonymized and helps us identify common user paths and potential issues.

You can control cookie settings through your browser preferences, though some features might not work as well if you disable certain cookies.

Changes to This Policy

We'll update this privacy policy when our practices change or when laws require it. When we make significant changes, we'll:

  • Email active users about important updates
  • Post a notice on our website for at least 30 days
  • Update the "Last Updated" date at the top of this policy
  • Highlight major changes in plain language

We encourage you to review this policy periodically, especially if you're concerned about how your information is being handled.

Questions About Privacy?

If you have questions about this privacy policy or want to exercise your rights, we're here to help.

Email:
Phone: +886224691838
Address: No. 78號, Xinxing Rd, Xinfeng Township, Hsinchu County, Taiwan 304

We'll respond to privacy inquiries within 5 business days and work with you to resolve any concerns about how we handle your personal information.