Cookie Policy
Understanding how IgniteOnNet uses tracking technologies to enhance your bug tracking experience
What Are Cookies and Tracking Technologies?
When you visit igniteon-net.com, we use small text files called cookies and similar tracking technologies to collect information about how you interact with our bug tracking platform. These technologies help us understand which features you find most useful and how we can improve your experience.
Think of cookies as digital sticky notes that remember your preferences. They store information like your login status, language preferences, and which parts of our platform you've accessed. This means you don't have to re-enter information every time you visit.
Beyond cookies, we also use web beacons, pixel tags, and local storage technologies. These work together to create a smoother experience when you're tracking bugs, generating reports, or collaborating with your team on IgniteOnNet.
Types of Tracking We Use
Essential Cookies
These are necessary for basic platform functionality. They enable you to log in, navigate between pages, and access secure areas of your bug tracking dashboard. Without these, core features simply won't work.
Functional Cookies
These remember your preferences and settings, like your preferred view for bug reports or notification settings. They make your experience more personalized and efficient.
Performance Analytics
We track how users navigate our platform to identify areas for improvement. This helps us understand which features are most valuable and where users might be experiencing difficulties.
Marketing Insights
These help us understand how visitors find our platform and what information they're looking for. This data guides our content creation and helps us reach other teams who might benefit from our bug tracking solutions.
How We Use Your Data
The information we collect serves specific purposes that directly benefit your experience with IgniteOnNet. We're not interested in collecting data for data's sake – every piece of information has a clear purpose.
- Maintaining your login session so you can move between bug reports without re-authenticating
- Remembering your filter preferences when viewing bug lists or project dashboards
- Tracking which features are used most frequently to prioritize development efforts
- Understanding peak usage times to optimize server performance and reduce loading times
- Identifying common user paths to streamline navigation and improve workflow efficiency
- Detecting unusual activity patterns that might indicate security concerns
- Measuring the effectiveness of new features and interface improvements
We retain most tracking data for 24 months, though essential cookies remain active only during your session or for up to 30 days if you choose "remember me" options. Analytics data is anonymized after 12 months to protect your privacy while still allowing us to identify long-term trends.
Managing Your Cookie Preferences
You have complete control over how cookies work on your device. Most browsers allow you to view, delete, and block cookies according to your preferences. However, blocking certain cookies might affect how well some features work.
If you disable all cookies, you'll still be able to browse our public pages and view documentation. But you won't be able to log in, save preferences, or access personalized features of the bug tracking platform.
For Taiwan users, we comply with local privacy regulations while maintaining the same high standards of data protection for all our users globally. Your privacy rights remain consistent regardless of your location.
Policy Updates and Changes
As we improve IgniteOnNet and add new features, we may need to update how we use cookies and tracking technologies. When significant changes occur, we'll notify active users through their dashboard and update the "Last Updated" date at the top of this page.
We recommend checking this policy periodically, especially if you have specific privacy concerns or if your organization has strict data handling requirements. Any changes will be clearly marked and explained in plain language.
Minor updates, like clarifying existing practices or fixing typos, happen without notification. Major changes that affect how we collect or use data will always include advance notice to give you time to adjust your settings if needed.
Questions About Our Cookie Policy?
If you have specific questions about how we handle cookies or need help adjusting your browser settings, our support team is available to help. We're also happy to discuss enterprise privacy requirements if you're evaluating IgniteOnNet for your organization.